Consent to use personal information
Information as per Italian Ministerial Decree 6 June 2005 and Article 13 of Italian Legislative Decree 196/2003

We wish to inform you that the personal information you provide (name, surname, place of birth, date of birth and address) shall be processed to enable implementation of the contract and for purposes of public safety and order in compliance with section 6 of the Decree of the Ministry of the Interior dated 6 June 2005, and shall be deleted seven days after the football event it refers to. Providing this information is optional. However, refusal to do so will not allow you to continue with your purchase.

We also inform you that your personal information shall be processed by A.C. Milan S.p.A. with offices in Milan, Via Turati, 3, tel. +39 0262281, fax no. +39 026598876, by Milan Entertainment s.r.l. with offices in Milan, Via Turati, 3, tel. +39 0262281, fax no. +39 026598876 and by Best Union Company S.p.A. with offices in Bologna, Via Canova 16/20, tel. +39 0515881511, fax no.+39 0516014383, joint data controllers.
The person in charge of the processing is Mr Massimo Campioli, who has elected domicile at the offices of Milan Entertainment s.r.l.
Please contact the above-mentioned companies for information regarding the other persons in charge of processing.
The right to access personal data provided for in Article 7 of Italian Legislative Decree 196/2003, including the right to obtain the update, rectification and erasure of your personal information or your right to oppose processing of the same can be exercised with all the aforementioned parties.
Your identification information shall be processed, in both manual and automated form, by the holders, the persons in charge of processing and the persons assigned to carry out the sale of tickets to matches played by A.C. Milan.
We inform you that your personal information shall also be communicated by the holders and/or persons in charge of processing to the parties chosen by the holders and the persons in charge of processing, or by one of them, to implement operations aimed at collecting, recording, organising, keeping, consulting and processing the information in order to carry out the obligations deriving from the contract, such as seat assignment, ticket printing, service announcements and the verification of pre-emption. If you decide to pay by credit card, your personal information and your credit card identification data shall be communicated to all the bodies (credit card issuing institutions, banks, agencies and services managing electronic payment modes) which must necessarily have knowledge of such information to complete payment.
We inform you that your identification/personal information (name, surname, address and telephone number), provided when registering at www.bestticket.it and used to purchase tickets to the match on line, shall be stored in the Best Union Company S.p.A. data base to provide you with an efficient service for future ticket purchases.

Terms and conditions for the purchase of goods and services

The following terms and conditions govern the relation between Best Union Company SpA, providers of the service named BEST TICKET (hereinafter SERVICE), and the users of this service (hereinafter USERS). By using this service, the USER expressly agrees to be bound by these terms and conditions. These regulations shall therefore be read and approved in all their parts before completing registration.

Art. 1 - OBJECT OF THE SERVICE



The object of the SERVICE is the online sale of tickets (single or seasonal admission) on behalf of organisers of sports, music or theatre events or other types of performances in general. The list of events and their characteristics may be subject to change due to causes beyond the control of Best Union Company SpA.

Art. 2 - PAYMENT METHODS



For Internet purchases, payment can only be made by credit card (Visa, MasterCard, Maestro, Moneta). Electron or other forms of payment are not accepted.
Acceptance and validation of the “digital offers” as well as the management of transactions and payments will take place without risk on the customer's part, thus guaranteeing the efficiency and security of our service. All transmissions of sensitive data is encrypted using SSL 3.0, through the use of public and private keys and certificates issued by Certification Authority recognized by the standard.
The transaction is therefore performed only through the bank and Best Union Company SpA will have no access to the buyer’s credit card information.

Art. 3 - OBLIGATION OF THE BUYER AND OF THE CREDIT CARD OWNER



The buyer agrees to read and accept the terms and conditions herewith contained, as a necessary condition for purchase. These terms and conditions have been drawn up in accordance with articles 3 and 4 of Italian Legislative Decree 185/1999 (distance contract) and article 12 of Italian Legislative Decree 70/03 (electronic commerce).

The purchase order shall be forwarded by the Credit Card Owner and, in case this is not possible, the buyer agrees to:
  1. complete the Form provided on the site;
  2. provide written authorisation for use of the Card by completing the printable form (“credit card use authorisation”) available by clicking on the “receipts and forms” link;
  3. fax the authorisation described in item no. 2, legibly signed, together with a copy of a valid ID of the Card Owner to +39 051 6014383, within 48 of the transaction.
The authorisation expressed by the Owner of the Card and the enclosed copy of the ID shall be considered express authorisation to use the Card, and shall preclude any later disclaimer. Therefore, if no Credit Card Owner Authorisation is received, Best Union Company SpA may legitimately refuse delivery of the tickets, and shall only be obligated to refund any credited amounts.
We remind you that illegal use of credit cards is subject to criminal penalties under article 12 of Italian Legislative Decree 3rd May 1991 no. 143, converted with modifications into Law 5th July 1991 no. 197, if transactions are made via the Internet using the credit card information of others, obtained by unlawful means.

Effect of the Agreement and Documentation to be Kept

Best Union Company SpA agrees to acknowledge, without delay via e-mail, receipt of the User’s order, with a summary of the general terms and conditions applicable to the contract, essential information regarding the service, detailed information regarding the price, method of payment, right to withdrawal, delivery charges, additional costs and applicable fees.

The order and the Order Confirmation receipt are considered received when the parties, to which they are addressed, are able to access them.
Therefore, the buyer shall diligently keep:
  1. Receipt of Purchase Order issued by Setefi, which will be printed after the completion of the transaction and will be considered as a “Withdrawal Authorisation”;
  2. e-mail from Best Union Company SpA, sent automatically, containing a purchase summary.

Documentation to PRESENT in case of
TICKET PICK-UP AT THE WELCOME DESK (box office, etc.)

  1. Proof of purchase: this form can always be viewed and printed from the “receipt” link; it contains the buyer’s details and information regarding the purchase. The proof of purchase that Best Union Company SpA makes available in the above-mentioned link is equivalent to a receipt and shall therefore be printed and presented by the buyer, complete with date and signature, when picking up the tickets.
  2. a copy of the Credit Card Owner’s ID with attached the Credit Card Authorisation, sent earlier via fax to Best Union Company SpA, when purchasing with someone else’s credit card.
  3. copy of a valid ID of the person authorised to pick up the tickets, should he or she be a third party and neither the buyer nor the Owner of the credit card used for payment.
It is agreed that, once the tickets have been accepted, following presentation of the above-mentioned documentation, Best Union Company SpA shall have correctly and exactly met its obligations, therefore the Owner of the credit card used for the online purchase may no longer request that his or her account be credited for the amount paid for this purpose, under penalty of compensation for damages in favour of Best Union Company SpA, with the exception of the cases expressly listed in article 8 of Italian Legislative Decree 185/99 (namely payment in excess of the amount due and unlawful use of a credit card).

Art. 4 - HOW TO RECEIVE ADMISSION TICKETS



The modes for delivering admission tickets are decided by the event organiser and are specified in the purchase form and may be chosen by the buyer when placing the order.
The mode chosen shall also be indicated in the Proof of Purchase.
The following modes are commonly used:
   - Pick up at the Welcome Desk/box office: in this case the buyer shall personally present the documentation listed in art. 3 and pick up the tickets in accordance with the organiser’s rules and hours contained in the Proof of Purchase.
   - Home delivery: in this case the courier shall deliver a sealed envelope to the address provided by the buyer at the time of purchase. The buyer may choose one of the following options:
  1. Address provided in the Registration Form
  2. A different address provided in the Purchase Form. If this field is not completed, the above address will be used.

Art. 5 - RIGHTS AND OBLIGATIONS OF BEST UNION COMPANY SpA



BEST UNION COMPANY SpA agrees to promptly provide any information regarding substantial changes in the event made by the organiser and, should the event be cancelled and/or postponed, it also agrees to carefully follow all instructions provided by the organiser including refund of the ticket price (minus processing fees and delivery charges).

BEST UNION COMPANY SpA is in no way involved in the organisation of the single events and is therefore not liable for event cancellation, changes of date and/or time, changes in ticket prices, trouble or inconvenience suffered by the buyer when the latter are linked to the organisation of the events.

BEST UNION COMPANY SpA reserves the right to suspend its service or part thereof for technical reasons, or when making changes to improve the above-mentioned service.

BEST UNION COMPANY SpA is not liable for credit card numbers and details provided to Setefi at the time of online purchasing.

BEST UNION COMPANY SpA is responsible for tickets up to their material delivery, including to the Courier for transport and to the Welcome Desk –box office. For Best Union Company SpA loss and/or delay in delivery of tickets by third parties shall be considered accidental. However, BEST UNION COMPANY SpA is not liable for tickets that have not been picked up at Welcome Desks or box offices or if the User has chosen not to use the tickets (though having been received and/or picked up). In the above-mentioned cases, no ticket refund is owed by Best Union Company SpA.

Art. 6 - RIGHT TO WITHDRAW



Tickets purchased according to the afore mentioned modes constitute a distance contract, governed by Italian Legislative Decree 22.5.99 no. 185 and therefore the User reserves the right to withdraw without penalty and/or reason, as long as this right is exercised within 10 days from the execution of the contract.

As it is a service, which Best Union Company SpA performs as of the moment the agreement is executed, with the booking, preparation, forwarding and delivery of the tickets, withdrawal by the User, though not excluded here, according to article 5 paragraph 3a of Italian Legislative Decree 185/99, shall be notified on or before the fifth work day preceding the event the User has purchased the ticket for.

HOW TO WITHDRAW: withdrawal shall be notified in writing (click here to download form) and faxed to +39 051 6014383 within the time and according to the method described above and followed within 24 hours by a registered letter with receipt notice confirming withdrawal to: Best Union Company Spa, Via Canova 16/20, 40138 Bologna, Italy.

If the User already holds the tickets, he or she is required to return them to Best Union Company SpA – Divisione Biglietteria On Line - so they reach the Bologna Offices indicated above on or before the third work day preceding the event. Failing this (delay in returning or unreturned tickets) Best Union Company shall not be required to refund the tickets.

The User shall therefore have the right to a refund for the amount paid for purchase, minus shipping costs and bank fees charged to Best Union Company SpA, only if the withdrawal request is made within the time and according to the methods described above and, therefore, before the event in question. Any withdrawal and/or refund request made following the event shall be considered irrelevant.

Art. 7 - LIMITATION OF RESPONSIBILITY



Best Union Company SpA is not liable for any direct or indirect damages arising from the use of its service.
Best Union Company SpA agrees to promptly provide the competent Authorities all the information in its possession to allow the identification and prevention of any unlawful acts committed by means of the network.
Best Union Company SpA also agrees to promote and sell tickets valid for events that are non contrary to common morality and to broaden access to events of great interest as much as possible.

Art. 8 - ARBITRATION CLAUSE



Any controversies regarding the interpretation and implementation of this agreement may be submitted to an arbitrator, appointed by the Chamber of Commerce of Bologna, who shall decide telematically using online settlement methods, as provided for by Italian Legislative Decree 70/2003.

Art. 9 - APPLICABLE LAW



Unless otherwise stated, Italian and EU laws shall be applied.